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Partridge Nest Pods

Camping Pods and Holiday Cottage in the Esk Valley

Terms and Conditions of Booking

Coronavirus booking guarantee

For bookings made after May 15th 2020 the following applies

  • A low deposit of just £50 to secure your booking
  • Balance not due until 14 days before your holiday, in case of late changes to government Coronavirus guidance
  • Complete flexibility to move bookings for up to 12 months (from the original date of booking) in the event of Coronavirus restrictions
  • Due to low deposit and late balance payment, no refunds are offered.


Covid 19 update

If you develop symptoms - a fever, new continuous cough or loss of sense of taste or smell you MUST STAY AT HOME, get tested and self isolate.

We have followed all government and industry guidelines to mitigate the risks, to staff and guests, associated with transmission but the guest accepts that there is always a level of risk in using public/shared facilities and the responsibility for keeping social distance and maintaining personal hygiene guidelines (thorough regular handwashing) is the guest's own.

If you show any signs of having the virus during your stay then you must immediately go and get tested by contacting

https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-an-antigen-test-to-check-if- you-have-coronavirus/
The result must be shown to us. If positive, you will need to leave if any Member of your party can drive you. If that is not possible and you have to self-isolate here, then you will be have to pay for all bookings that have to be cancelled as a result.


Arrivals and departures
Due to enhanced covid-secure cleaning required, arrival is now 17.00 earliest. Please advise us if you will arrive later than 9pm so we can leave the gate open for you. For reasons of social distancing we now offer self check in and the key will be in a key safe outside the cottage door. Code and instructions provided by email/text before arrival.  There is hand sanitiser outside the cottage door and we ask that you use thsi prior to entry.

Departure by 10am

No refunds for inclement weather, late arrivals or early departures.

Changes to your holiday
Bookings cannot be amended within 14 day(s) of arrival.

Pets

One well behaved pet may stay at the cottage for an additional £5 per night. Dogs must be over 1 year old if small breed; over 2 years old if large breed. No pets to be allowed upstairs in the cottage. Dogs must be kept on a lead when outside at Partridge Nest Farm as there are sheep in the fields, however there is a large enclosed arena that can be used for off lead exercise.

A refundable deposit of £100 will be take at the time of booking to cover any pet mishaps.

Extras
A motorbike can be brought instead of the one car included. One extra car may be brought with prior notice and for a small £2 per night charge.

General
All damages must be paid for.
Bookings must not be for more than 14 consecutive nights.
Guests are asked to avoid any noise or nuisance that may disturb other clients at Partridge Nest Farm.
In the event of a complaint, please speak to the reception immediately. Complaints which are not brought to our attention during your stay cannot be dealt with once you have left the site.
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
Total silence must be respected between 11pm and 7am.
Under 18s must be accompanied by their parents or legal guardians.

Hired accommodation
Smoking in the accommodation units is strictly forbidden.
Your unit must be left clean and tidy.

Occupancy
The cottage has a maximum occupancy of x 4 people although an infant under 24 months of age can stay for free.
No hen/stag parties permitted.
Occupancy cannot exceed the number stated on the booking form.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Children must be supervised by their parents at all times.
Fire extinguishers and first aid kits are available on site.
Open fires are prohibited and any electric appliances used on site must not be faulty.

Vehicles
One car can be parked in the designated area, next to the main farmhouse. Additional cars incur a £2 per night charge and must be parked in the adjacent car park.
The speed limit is 5mph.

Visitors
Visitors are not allowed due to the need to maintain government guidelines on social distancing and mixing of households.

Partridge Nest Farm cancellation policy
No refunds within 14 days of arrival date.
No refunds for inclement weather, late arrivals or early departures.
Bookings cannot be amended within 14 day(s) of arrival.
If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book. You may wish to buy holiday insurance for cancellations and for your property/injury whilst away.

Payment

The cottage nightly price is for 2 people. Extra people over the age of 24 months incur an additional £5 per night charge.

A £50 non-refundable deposit is payable now. Partridge Nest Farm will debit the balance from your card 14 days before arrival, or if the arrival date is sooner than 15 days then the balance will be taken immediately. For festive bookings or entire site bookings the balance will be due 4 weeks before arrival.
You can also opt to pay the full amount at the time of your booking.

Payment methods accepted at the farm
Cash
MasterCard
Visa